Overview

At dalprompt.com, a Digital Alchemist Labs platform, we are committed to ensuring your satisfaction with our courses and services. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.

Digital Products (Courses)

Cancellation Policy

Before Access: If you wish to cancel your purchase before accessing any course materials, you may do so by contacting us at [email protected].

After Access: Once you have accessed the course materials, cancellations are not permitted. However, you may be eligible for a refund as outlined below.

Refund Policy

7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee on our courses. If you are not satisfied with the course, you can request a full refund within 7 days of your purchase.

Eligibility: To be eligible for a refund, you must provide proof that you have accessed less than 30% of the course content and completed less than 30% of any assessments or assignments.

Process: To request a refund, please contact our support team at [email protected] with your purchase details and the reason for your refund request. We aim to process all refund requests within 7 business days.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Physical Products (If applicable in the future)

Cancellation Policy

Order Processing: If you wish to cancel your order before it has been processed and shipped, please contact us immediately at [email protected]. Orders that have already been processed and shipped cannot be canceled.

Return and Refund Policy

Return Period: You may return physical products within 14 days of receipt for a full refund, provided that the items are in their original condition and packaging.

Process: To initiate a return, please contact us at [email protected] with your order details. We will provide instructions on how to return the items.

Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

Refund Method: Refunds will be issued to the original payment method used at the time of purchase within 7 business days of receiving the returned items.

Exceptions

Non-Refundable Items

Gift Cards: All sales of gift cards are final and non-refundable.

Discounted Items: Items purchased at a discount are not eligible for refunds unless defective or damaged.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

Email: [email protected]: +91-9241943339 (Customer Service Hours: Monday to Friday, 9 AM - 5 PM IST)

Changes to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Thank you for choosing dalprompt.com. We appreciate your business and strive to provide the best possible service.